Question 1

What is a balayage service?

Accepted Answer

A balayage service, is a low maintenance colour that embraces a natural root. The overall colour can be completely tailored to your liking. Please refer to our Instagram page to see some examples of our colour work.

Question 2

How long does a balayage colour last?

Accepted Answer

A lived in colour lasts anywhere from 3 months to a year.

This is all dependant on how much of a low maintenance colour you choose, how often you like to get it done and whether you are using the correct home care..

Using the correct products and washing less frequently will help prolong root glosses and toners.

Question 3

What does a balayage package include?

Accepted Answer

Every service is completely bespoke and tailored to the individual.

We usually include: 
- Highlighting / Lowlighting
- Tip outs
- A bond building treatment, 
- Free hand balayage
- Root gloss
- Toning gloss
- Cut and style.

Question 4

How long does a balayage service take?

Accepted Answer

A service can take anywhere between 3/4.5 hours depending on hair length, density and the type of appointment.

Question 5

I’m a new client - How do I book in?

Accepted Answer

Please message us via Instagram DM or send us an email at hair@morgelynstudio.com(mailto:hair@morgelynstudio.com)

We will schedule a consultation for you to pop in and we can carry out the necessary tests and have chat about your desired goal.

Please note that ALL clients are required to pay a 50% deposit prior to the hair appointment, this will be redeemable against your colour appointment - please make sure you read our policies.

Question 6

Do you offer Walk-in appointments?

Accepted Answer

Unfortunately not, we are an ‘appointment only’ salon.

Question 7

Parking & public transport?

Accepted Answer

If you are with us for a small appointment e.g. cut and style, we would recommend parking in Clarence Street Car park or Green Market car park - please note, these are only short stay carparks.

However, if you're with us for a colour service the closest long stay carpark is St Erbyns.

We are also within walking distance from Penzance train station and a stones throw away from several bus stops.

Question 8

What happens if i am running late?

Accepted Answer

We do ask that you allow extra time when travelling to your appointment. However, we do understand sometimes this
can't be avoided.
If you are running late, please let your stylist know as soon as possible.
We should still be able to carry out the appointment, it may mean that the full service might not be able to be carried out.

Question 9

Is it essential to have a patch test?

Accepted Answer

Absolutely. It is a legal requirement before performing a colouring service.
There are no exceptions to this, without a patch test we will be unable to carry out the service.

Question 10

Do you take cash or card payments?

Accepted Answer

We only accept card payments.

Question 11

Do you have a phone number?

Accepted Answer

No. We are a small busy team, we would physically be unable to answer a phone. If you need to contact us, please do via Instagram or email.
hair@morgelynstudio.com(mailto:hair@morgelynstudio.com)

Question 12

How soon can I expect a reply from you?

Accepted Answer

We will do our best to get back to you as soon as possible within our working hours.
However, please bare in mind we are a small team running busy colums, we will try our best to get back to you as soon as we can.
Your patience is appreciated.

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